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Patient Safety America Founder Encourages Doctors To Listen To Patients

As we discussed in the welcome to the blog, from time to time we will be featuring guest posts from patient safety advocates, physicians, experts in C. diff and other healthcare acquired infections. We are excited to have John T. James as our first guest blogger. I met John back in October at the Consumers Union Safe Patient Project Summit, an annual gathering of patient safety advocates facilitated by the organization that publishes Consumer Reports. Like most patient safety advocates, John came to this work following a personal tragedy. In 2002, his son John Alexander James, died at the age of 19 due to medical errors at a hospital in central Texas. Through his organization, Patient Safety America, John advocates for patient rights, both locally in Texas and nationwide. – Christian


The Patient’s Voice

By John T. James

In my opinion, the root cause of the minimal improvement in patient safety is that the medical care industry and the legislators they help purchase refuse to allow the voice of patients to be heard. Plenty of evidence is mounting that the voice of the patient speaks of harmful adverse events that the medical care industry has overlooked or ignored. To my knowledge the first evidence of this was a study by Weismann showing that far more harmful events were identified by patients than appear in hospital medical records.

Two more recent studies add to the call for better listening to patients or their advocates. One of the reports published last fall involved 2600 patients discharged from Massachusetts hospitals in 2003. The patients were asked about “negative” events during their hospitalization. The patients reported 1170 negative events, of which physician reviewers classified 71% as adverse events. Adverse effects resulting from medication changes were the major cause of these events. The authors conclude that “Patient reports complement other incident-detection methods by providing information that is credible and unavailable from other sources.” A study of hospitalized children in Canada reinforces findings from the United States.

The investigators asked families after a child was discharged from a hospital to identify adverse events and near misses that occurred while their child was hospitalized. The survey involved patients treated at the British Columbia Children‟s Hospital in the  month of November 2009. There were 544 family responses in which 321 events were reported. Investigators deemed 153 of these to be legitimate patient safety concerns. Not too surprisingly, only 8  of these were reported by hospital staff. The authors conclude that “almost half (153/321) of the family reports represented legitimate patient safety concerns. Families appeared capable of providing
valuable information for improving the safety of pediatric inpatients.”

Despite the lack of transparency typically offered to patients by hospitals, patients and their families are able to provide a valuable adjunct to identification of harmful adverse events. Make certain that during your hospital stay you remain vigilant for harm caused to you and that once you are discharged, that harm is reported to the hospital CEO, the hospital‟s accrediting agency and the hospital board of directors. Insist on some kind of response to your report. If you get little or no response, then report your experience to your state health department, and copy your legislators (state and national). If Medicare is paying the bills, then report your experience to the Centers for Medicare and Medicaid Services.

You have an ethical obligation to report harmful events in order to improve patient safety for those who will follow you or a loved one as a patient in a hospital. Do it for your friends, your children and your grandchildren.


John T. James earned his Ph.D. degree in pathology from the graduate school at the University of Maryland School of Medicine in Baltimore, Maryland in 1981. He has been a Diplomate of the American Board of Toxicology since 1986, and has been the Chief Toxicologist at his federal agency since 1989. He has written more than 100 scientific and technical papers and more than a dozen book chapters. “A Sea of Broken Hearts” is his first book. He lives in Clear Lake, Texas with his wife. Fishing, running, and church mission trips are among the activities he enjoys. Check out Patient Safety America’s website at


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